Terms of Service

The Cozmond Platform is operated by two affiliated companies. "Cozmond", "we", "us", and "our" mean the one named as the contracting company in your organization's Order Form:

If you use the Platform without a signed Order Form, your counterparty is OZEREN LLC, unless your organization is established in Türkiye, in which case it is ONAT ÖZEREN BİLGİ TEKNOLOJİLERİ VE DANIŞMANLIK. Only the company that applies to you has obligations to you under these Terms; the other is not a party to your agreement. Both can be reached at info@cozmond.com.

"Customer" means the organization whose workspace you use and that is named in the Order Form. "Authorized User" means a person the Customer invites into its workspace, including its employees, contractors, and advisers. "Admin" means an Authorized User the Customer has given an owner or admin role.

The Customer accepts these Terms by signing an Order Form, by having an Admin set up or accept a workspace, or by using the Platform. Each Authorized User accepts these Terms personally, as they apply to individual use, by accepting an invitation, creating an account, or signing in. If you accept on behalf of an organization, you confirm that you are authorized to bind it. The Customer is responsible for ensuring its Authorized Users follow these Terms.

The Platform is a business tool for professional teams. It is offered to organizations, not to consumers, and may be used only by people aged 18 or over. If you do not agree to these Terms, or you are not permitted to accept them, do not use the Platform.

The agreement between the Customer and Cozmond (the "Agreement") consists of: the signed Order Form, the signed DPA, these Terms, and the Privacy Policy. If these documents conflict, they apply in this order: (1) the signed Order Form, (2) the signed DPA, (3) these Terms, (4) the Privacy Policy. Special terms written into an Order Form change what these Terms say for that Customer only; these Terms never reduce what a signed document promises.

Anyone who uses the Platform without a signed Order Form (for example during an evaluation we have set up, or as an Authorized User of a Customer) is bound by these Terms and the Privacy Policy alone.

What the Cozmond Platform is

The Cozmond Platform is a managed revenue operations service: account and deal management, pipeline, analytics dashboards, reports, call analysis, email timelines, and AI assistance, configured for each Customer. The modules, seats, data region, and any custom configuration a Customer receives are set out in its Order Form or agreed during onboarding. The Platform is provided as a hosted service; nothing is installed on the Customer's systems.

Managed services

As part of the service we perform setup and configuration work for the Customer: connecting or importing its data, building its dashboards and reports, tuning its playbook and call-analysis criteria, and ongoing adjustments during the term. Cozmond staff perform this work inside the Customer's workspace, which means they access Customer Data to the extent the work requires, under the confidentiality and data-protection commitments in these Terms and the DPA. The scope of included work is described in the Order Form; work outside that scope is agreed separately.

Changes to the service

We operate, maintain, and improve the Platform on an ongoing basis. Features may be added, changed, or removed over time. We will not materially reduce the core functionality a Customer has paid for during its current term without offering a reasonable substitute, and we will not materially reduce the security commitments in the DPA.

Beta and preview features

Features marked as beta, preview, or experimental are provided as they are, for evaluation, may change or be withdrawn at any time, may be excluded from support commitments, and should not be relied on for business-critical work. We will tell you when a feature is in beta.

Availability, maintenance, and support

We aim to keep the Platform available at all times, but we do not promise uninterrupted or error-free operation, and no service level applies unless an Order Form states one. We may perform maintenance and will try to schedule disruptive maintenance outside the Customer's normal business hours where practical. Support channels and response expectations are set out in the Order Form.

Roles and seats

Access to a workspace is by invitation from the Customer's Admins. Each Authorized User is given a role that determines what they can see and do. Seats are sold in the types and quantities set out in the Order Form. Viewer access, where included at no charge, is subject to the fair-use limit stated in the Order Form and is for the Customer's internal use only: the Customer may not use free viewer access to provide the Platform, or dashboards and reports produced in it, to third parties, including its own clients.

Your responsibilities

• Keep your credentials confidential, do not share accounts, and tell us promptly at info@cozmond.com if you suspect unauthorized access to your account or workspace.
• Keep the information you give us for your account accurate and current.
• Admins manage the workspace on the Customer's behalf: they invite and remove Authorized Users, set roles and per-account access, connect and disconnect services, and act toward us as the Customer's representatives. We are entitled to rely on instructions from an Admin.
• The Customer is responsible for everything done in its workspace by its Authorized Users, and for anyone who uses an Authorized User's credentials, whether or not the Customer authorized it, unless caused by our breach.
• When an Authorized User leaves the Customer, an Admin should remove them promptly. Removing a person automatically ends any personal connections they own (for example their mailbox), while data already brought into the workspace stays as the Customer's business record.

"Customer Data" means all data the Customer and its Authorized Users bring into the workspace or that the Platform collects for the Customer from services the Customer connects: CRM records (companies, contacts, deals, stages, values, notes), uploaded files and images, email correspondence matched to the Customer's accounts, call recordings' transcripts and the analyses generated from them, spreadsheet and billing data used for dashboards, and the outputs the Platform generates from that data for the Customer.

Customer Data belongs to the Customer. The Customer grants us a non-exclusive, worldwide, royalty-free right, for the term of the Agreement and any export and deletion period, to host, store, copy, process, transmit, display, analyze, and back up Customer Data, and to create derived data from it, solely to provide, secure, support, and improve the service for that Customer and as otherwise permitted by the Agreement. We do not sell Customer Data, we do not use it for advertising, and we do not use it to train artificial-intelligence models.

Our processing of personal data inside Customer Data is governed by the DPA. Getting Customer Data back out is deliberately easy: inside the Platform, reports download as PDF or Word documents and uploaded files download individually, and at any time during the term the Customer can ask us for a full copy of its Customer Data, which we provide in a common machine-readable format (CSV or JSON) within 10 business days and at no charge for a reasonable number of requests. What happens after the Agreement ends is set out in "Term, suspension, and ending the service".

Because the Customer decides what enters its workspace, the Customer is responsible for that data being lawful. The Customer represents and warrants that:

• it has the legal right to bring its Customer Data into the Platform and to have us process it as the Agreement describes, including having provided any notices to, and obtained any consents from, the people whose data it contains;
• for sales call recordings and transcripts specifically, it has obtained every consent and given every notice that applicable law requires to record the call and to process its content, before the recording or transcript reaches the Platform, including where a call involves participants in jurisdictions that require the consent of every party;
• before an Authorized User connects a personal mailbox or personal call-recording account, the Customer has informed its team, as its employment and privacy laws require, that business correspondence with the Customer's accounts will be copied into the shared workspace;
• it will not submit special categories of personal data (such as health, biometric, or genetic data, or data revealing racial or ethnic origin, political opinions, religious beliefs, sexual orientation, or trade-union membership), criminal-offense data, payment card numbers, government identification numbers, or personal data of children, except to the extent unavoidable inside a call transcript or correspondence, in which case the Customer remains responsible for it;
• any outreach or communication it sends using content drafted in the Platform complies with the laws that apply to it, including anti-spam, telemarketing, and electronic-marketing laws; the Platform does not send messages on the Customer's behalf; and
• its use of the Platform complies with the laws that apply to it.

We may remove or restrict access to specific Customer Data if we reasonably believe it violates these Terms or the law, and we will tell the Customer when we do, unless the law prevents it.

The Customer and its Authorized Users must not:

• upload or transmit unlawful content, malware, or data they have no right to use;
• use the Platform to violate anyone's rights, including privacy and intellectual-property rights, or any law;
• probe, scan, or test the vulnerability of the Platform, or breach or circumvent any security or access control, or attempt to access another customer's workspace or data;
• interfere with the Platform's operation, place unreasonable load on it, or use automated means to extract data from it beyond the export and API features we provide;
• reverse engineer, decompile, or attempt to derive the source code, models, prompts, or internal configuration of the Platform, except where the law expressly permits it;
• resell, sublicense, rent, lease, or provide the Platform to third parties, use it to operate a service bureau, or use it to build or benchmark a competing product;
• use the Platform to make decisions that produce legal or similarly significant effects about individuals without meaningful human review;
• misrepresent their identity or affiliation, or share their account with anyone; or
• use the Platform in violation of export-control or sanctions laws, or if they are located in, or are a national or resident of, a country or territory subject to comprehensive sanctions, or are on a sanctions list of the United States, the European Union, the United Kingdom, or the United Nations.

If you find a security vulnerability, please report it to info@cozmond.com instead of exploiting it. We welcome good-faith reports and will not take action against researchers who follow that request.

The Platform can connect to third-party services (a CRM, a spreadsheet or workbook, a billing service, a mailbox, a call-recording service, and similar) to bring data into the workspace. The following applies to every connection:

• Connecting a service is the Customer's choice, made by an Admin for workspace-level services, or by the individual Authorized User for personal connections such as their own mailbox or personal call-recording account. Nothing is connected unless someone in the workspace connects it.
• Each connected service is governed by its own terms and privacy policy. The Customer is responsible for having the right to connect it and for using it in line with those terms.
• We access a connected service only as configured, with the narrowest permissions the feature needs (read-only wherever the provider allows it), and only to provide the feature the connection powers. The Privacy Policy describes what each connection reads, what is stored, and what is discarded.
• Where a provider issues credentials to the Customer (for example a restricted API key), the Customer is responsible for issuing credentials with the minimum permissions we document and for revoking them when the connection ends. We store connected-service credentials encrypted.
• A connection can be disconnected at any time in the Platform or revoked at the provider. Disconnecting stops future syncing. It does not remove data already brought into the workspace, which the Customer can delete using the Platform's tools.
• Connected services are not part of the Platform. We are not responsible for their availability, accuracy, changes to their interfaces or terms, or the loss of a feature because a provider changes or withdraws access.
• Our use of information received from Google APIs complies with the Google API Services User Data Policy, including its Limited Use requirements, as described in the Privacy Policy. Equivalent restrictions apply to information received from Microsoft services.

The Platform includes features powered by large language models: workspace agents, account intelligence, call analysis, report writing, drafting, and similar ("AI Features"). AI Features are provided through Cozmond's own account with our AI model provider. The following applies to them:

• AI Features are assistive. They generate analysis, summaries, drafts, and suggestions from workspace data. Output can be inaccurate, incomplete, out of date, or biased, and can misstate facts even when it sounds confident. Output is not professional, legal, financial, or tax advice.
• The Customer is responsible for reviewing AI output before relying on it, acting on it, or sending it outside the workspace. The Platform is designed around human review: an AI Feature that can change workspace records proposes the change and applies it only after a person confirms it. Keep a person in that loop.
• AI output generated for a Customer from its Customer Data belongs to that Customer, as between the Customer and us. Because models can produce similar output for different users, we do not promise that output is unique, and we do not warrant that it is free of third-party rights.
• Workspace data sent to our AI model provider is never used to train models. The Privacy Policy states how long the provider retains it. Each workspace has an AI data mode agreed with the Customer, including a mode that minimizes personal identifiers before data reaches the model, and a mode that turns live AI processing off.
• AI usage is included up to the allowance stated in the Order Form. Per-person daily limits protect every workspace from runaway use; a person who reaches the daily limit can continue the next day. Usage beyond the workspace allowance is charged as the Order Form provides, and we will not cut off a workspace for exceeding its allowance without first discussing it with the Customer.
• We may change the underlying models and providers we use, provided the commitments in this section and in the Privacy Policy continue to apply.

Learning inside your workspace

The Platform learns within the Customer's workspace so that it gets better for that Customer: for example its playbook and terminology, which suggestions were accepted or rejected, what has worked in its outreach, and lessons distilled from its won and lost deals. This learned data is part of the Customer's workspace and is Customer Data: it is visible and deletable in workspace settings, it is never shared with or used for another customer, and it is deleted with the workspace.

De-identified, aggregated information

We may create and use information that has been de-identified and aggregated so that it cannot reasonably identify the Customer, any person, or any of the Customer's customers, in order to improve the service for all customers (for example to improve default configurations and starting playbooks). This is subject to strict limits:

• only pattern-level information is used, never names, email addresses, phone numbers, transcripts, message contents, account names, quotes, or any other individual-level data, and never any data about the Customer's customers or contacts;
• aggregates are built only from information already reduced to a name-free form, never from raw workspace records, and workspace isolation is never weakened to produce them;
• an aggregate exists only where a pattern holds across no fewer than three customers, so that nothing can be traced back to one customer;
• information received from Google APIs or Microsoft services (for example synced email) is never used for this purpose and is never used to develop, improve, or train generalized artificial-intelligence or machine-learning models; and
• a Customer may opt out at any time by written notice to info@cozmond.com, and if a Customer opts out or its workspace is deleted, aggregates are regenerated without its inputs.

We collect technical and usage information about how the Platform is used, such as feature usage counts, sync outcomes, AI usage volumes and costs, error events, and performance measurements. This information is designed to contain no personal data and no Customer Data content, and we use it to operate, secure, meter, support, and improve the service. Usage records that identify a workspace or a user (for example who ran a sync or how much of the AI allowance a workspace has used) are kept as part of the workspace's records and are visible to the Customer's Admins where the product shows them.

• Fees, billing frequency, invoicing, currency, and payment terms are set out in the Order Form. Unless the Order Form says otherwise, the Customer commits to the initial term, the fee for the first month is payable on signature of the Order Form, and each later month is invoiced in advance and payable before the period it covers begins. An Order Form may instead provide for a term to be invoiced in a single payment in advance, or for different payment terms.
• Fees are exclusive of taxes. The Customer is responsible for all sales, use, value-added, withholding, and similar taxes on the service, other than taxes on our income. If the Customer must withhold tax, it will gross up the payment so that we receive the full invoiced amount, unless the Order Form provides otherwise.
• Seats added during a term are charged at the additional-seat rate stated in the Order Form, from the date they are added, and stay in the Customer's seat count at renewal. A seat added part-way through a billing period is charged pro rata for that period; where the term was paid in a single payment in advance, the addition is invoiced pro rata for the remainder of the term. Seat reductions take effect at renewal.
• Additional usage beyond an included allowance (for example AI usage or storage) is charged as the Order Form provides.
• If undisputed fees are more than 15 days overdue, we may, after giving written notice and a further 10 days to pay, suspend the workspace until payment is made, and may charge interest on the overdue amount at the lower of 1% per month or the highest rate the law allows. We will not suspend a workspace while the Customer is disputing an invoice reasonably and in good faith, provided it pays the undisputed part.
• Except where these Terms or the Order Form expressly provide for a refund or credit, fees are non-refundable.
• Where the Order Form provides for renewal, we may adjust fees for a renewal term by giving notice before the renewal notice deadline stated in the Order Form.

"Confidential Information" means non-public information one party (the discloser) makes available to the other (the recipient) in connection with the Agreement that is marked confidential or that a reasonable person would understand to be confidential. Customer Data is the Customer's Confidential Information. The Platform's non-public features, configuration, security details, pricing, and roadmap are our Confidential Information.

The recipient will use the discloser's Confidential Information only to perform under, or exercise rights under, the Agreement; protect it with at least the care it uses for its own confidential information, and no less than reasonable care; and disclose it only to its employees, contractors, advisers, and (in our case) sub-processors who need it and are bound by confidentiality obligations at least as protective as these. The recipient may disclose Confidential Information where the law or a court requires it, if it gives the discloser prompt notice (where lawful) and reasonable help to contest or limit the disclosure.

These obligations do not apply to information that is or becomes public through no fault of the recipient, was already known to the recipient without restriction, was independently developed without use of the discloser's information, or is lawfully received from a third party without restriction. Confidentiality obligations continue for five years after the Agreement ends, and for Customer Data and trade secrets, for as long as the information remains confidential.

• The Platform, including its software, design, models, prompts, templates, documentation, and everything we build or configure to operate it, together with all improvements and derived know-how, is and remains ours or our licensors'. The Customer receives only the right to use the service during the term under the Agreement. No other rights are granted, by implication or otherwise.
• Configurations, templates, prompts, dashboards, and playbook structures we build for a Customer are part of the Platform and remain ours, so that we can reuse the general patterns for all customers. The Customer's Data inside them, and the Customer's own business content (for example its playbook text, criteria, and terminology), remain the Customer's.
• Customer Data, and AI output generated from it for the Customer, remain the Customer's as described in "Customer Data" and "AI features".
• If the Customer or an Authorized User gives us feedback, ideas, or suggestions, we may use them freely and without obligation, and they do not include Customer Data.
• We show the Customer's name and logo inside its own workspace to operate it. We do not use a Customer's name, logo, or results in marketing, case studies, or customer lists without the Customer's prior written consent, which may be given in the Order Form or a separate agreement.
• The Cozmond name, logo, and product names are our trademarks and may not be used without our permission.

• Where Customer Data contains personal data, the Customer is the controller and we are the processor, and the DPA applies. The DPA sets out our processing instructions, security measures, sub-processor commitments, assistance duties, and deletion terms.
• We maintain a security program appropriate to the data we hold, including workspace isolation enforced at the database layer, encryption in transit and at rest, encrypted storage of connected-service credentials, least-privilege access, and logging of AI access to workspace data. The Privacy Policy summarizes these measures, and the DPA lists them in detail. We may update our measures provided the protection of Customer Data is not materially reduced.
• If we confirm a personal data breach affecting a Customer's workspace, we will notify that Customer without undue delay, and in any case within 48 hours, as the DPA provides.
• We use a small set of sub-processors to run the Platform. The Privacy Policy describes them by category, and each one is named, with its role and processing location, in the DPA; we notify Customers at least 30 days before adding or replacing one, as the DPA provides. Services the Customer chooses to connect are not our sub-processors.
• The Customer's workspace is hosted in the data region stated in its Order Form. Some processing, including AI processing and transactional email, takes place in the United States, as the Privacy Policy explains.

We warrant that: we will provide the service with reasonable skill and care and substantially as described in the Order Form and our documentation; we will not materially reduce the security of the service during a term; we have the right to grant the rights in these Terms; and we will comply with the laws that apply to us as a provider of the service. If the service does not conform to the first of these warranties, the Customer's remedy is for us to correct the non-conformity, or, if we cannot do so within a reasonable time, for the Customer to terminate the affected part of the service and receive a pro-rata refund of prepaid fees for the remainder of the term.

The Customer warrants that it has the authority to enter into the Agreement and that its Customer Data and use of the service comply with "Your responsibilities for Customer Data" and "Acceptable use".

Except as expressly stated in the Agreement, the service, including all AI output, is provided as it is and as available, and each party disclaims all other warranties, express, implied, or statutory, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, and any warranty arising from course of dealing or usage of trade, to the extent the law allows. We do not warrant that the service will be uninterrupted, timely, secure, or error-free, that it will meet the Customer's requirements or produce any business result, that AI output will be accurate or complete, or that connected services will remain available. The Customer's revenue outcomes depend on many factors outside our control.

To the extent the law allows: neither party is liable to the other for any indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, business, goodwill, anticipated savings, or data, however caused and under any theory of liability, even if advised of the possibility of such damages.

To the extent the law allows, each party's total aggregate liability arising out of or relating to the Agreement, under any theory of liability, is capped at the fees the Customer paid or owed to us for the service in the 12 months immediately before the event giving rise to the claim. Multiple claims do not enlarge the cap.

The exclusions and cap above do not apply to: the Customer's obligation to pay fees; either party's indemnity obligations under "Indemnities"; a party's breach of "Confidentiality"; a party's breach of the DPA; the Customer's breach of "Your responsibilities for Customer Data" or "Acceptable use"; or damage caused by a party's fraud, willful misconduct, or gross negligence. Nothing in these Terms limits or excludes liability that cannot be limited or excluded under applicable law, including for death or personal injury caused by negligence.

By the Customer

The Customer will defend us and our affiliates, officers, and staff against any third-party claim, and pay the resulting damages, costs, and reasonable legal fees, to the extent the claim arises from: Customer Data (including any claim that a call was recorded, or correspondence was collected, without a consent or notice the law required); the Customer's or its Authorized Users' breach of "Your responsibilities for Customer Data" or "Acceptable use"; the Customer's use of a connected service in breach of that service's terms; or communications the Customer sends using content drafted in the Platform.

By Cozmond

We will defend the Customer against any third-party claim that the Platform itself, as provided by us and used in accordance with the Agreement, infringes that third party's patent, copyright, or trademark, or misappropriates its trade secret, and pay the resulting damages, costs, and reasonable legal fees. This does not cover claims arising from Customer Data, connected services, AI output the Customer chose to use, modifications not made by us, use in breach of the Agreement, or combinations with products or data we did not supply. If such a claim is made or appears likely, we may, at our option, obtain the right for the Customer to continue using the Platform, modify or replace the affected part so that it is non-infringing, or, if neither is commercially reasonable, terminate the affected part and refund prepaid fees for the remainder of the term. This section states our entire liability for infringement claims.

Procedure

The indemnified party must notify the indemnifying party promptly in writing of the claim (a delay only relieves the indemnifying party to the extent it is prejudiced), give the indemnifying party sole control of the defense and settlement, and provide reasonable cooperation at the indemnifying party's expense. The indemnifying party may not settle a claim in a way that admits fault on behalf of, or imposes obligations on, the indemnified party without its written consent, not to be unreasonably withheld.

Term and renewal

The initial term, renewal terms, and the notice period for non-renewal are set in the Order Form. Unless the Order Form says otherwise, the Agreement renews automatically for successive terms of the same length unless either party gives written notice of non-renewal at least 30 days before the end of the current term.

Termination

• Either party may terminate the Agreement for material breach if the breach is not cured within 30 days of written notice describing it. A breach of "Acceptable use" that we reasonably consider serious, or non-payment after the notice in "Fees and payment", counts as a material breach.
• Either party may terminate immediately if the other becomes insolvent, makes an assignment for the benefit of creditors, or is subject to bankruptcy, liquidation, or similar proceedings that are not dismissed within 60 days.
• The Customer may terminate for convenience only where the Order Form provides for it.

Suspension

We may suspend access to all or part of a workspace, or an individual account, immediately where reasonably necessary to address a security risk, a suspected breach of "Acceptable use", unlawful activity, a legal requirement, or harm to the Platform or other customers. We will tell the Customer the reason, limit the suspension to what is necessary, and restore access once the issue is resolved. Suspension does not relieve the Customer of its payment obligations, except where the suspension was caused by our breach.

What happens when the Agreement ends

• Access to the workspace ends on the termination date, except as needed for export.
• For 30 days after the Agreement ends, the Customer keeps the ability to download reports and files from the Platform, and can ask us for a full export of its Customer Data, which we provide in a common machine-readable format (CSV or JSON) within 10 business days of the request.
• After the export window, we delete Customer Data from live systems within 30 days, and it leaves encrypted backups as they roll off our backup cycle, as the Privacy Policy and the DPA describe, unless the law requires us to keep specific records longer.
• If we terminate for the Customer's breach, no refund is due. If the Customer terminates for our uncured material breach, we refund prepaid fees for the remainder of the term.
• Sections that by their nature should survive (including "Customer Data" as to the export and deletion period, "Confidentiality", "Intellectual property", "Warranties and disclaimers", "Limitation of liability", "Indemnities", this section, "Governing law and disputes", and "General") survive the end of the Agreement.

The Agreement is governed by the law of the jurisdiction in which the Cozmond contracting company is established, without regard to conflict-of-law rules and excluding the United Nations Convention on Contracts for the International Sale of Goods. Disputes are resolved exclusively in the courts of that jurisdiction, and each party consents to their personal jurisdiction. The Order Form names the contracting company and, with it, the governing law and the competent courts.

If the Platform is used without a signed Order Form, the contracting company is the one identified in "Who you are contracting with", and the paragraph above applies to it. Where that company is OZEREN LLC, the state and federal courts for Sheridan County, Wyoming have exclusive jurisdiction and each party waives trial by jury to the extent the law allows.

Before starting formal proceedings, the parties will attempt in good faith to resolve any dispute by discussion between senior representatives for at least 30 days after one party notifies the other of the dispute in writing. Either party may seek urgent injunctive or interim relief at any time to protect its intellectual property or Confidential Information. Where a party is entitled by mandatory law to a different forum, that law prevails.

We may update these Terms as the service and the law evolve. Each version carries its effective date at the top of this page, and previous versions are available on request. We announce material changes to the Customer's Admins by email or in the product at least 30 days before they take effect. Continued use of the Platform after the effective date is acceptance of the updated Terms. For a Customer with a signed Order Form, changes to these Terms never reduce what the signed documents promise during the current term, and if a material change is detrimental to the Customer, the Customer may object in writing within the notice period, in which case the previous version continues to apply to it until the end of its current term.

• Notices. Notices to us must be sent by email to info@cozmond.com or by post to the contracting company's registered address. Notices to the Customer are sent to its Admins' email addresses or to the notice address in the Order Form. Notices are deemed received when delivered, or on the next business day if delivered outside business hours. Routine service messages may be given inside the product.
• Assignment. Neither party may assign or transfer the Agreement without the other's prior written consent, not to be unreasonably withheld, except that either party may assign it in full to an affiliate or to a successor in a merger, acquisition, or sale of all or substantially all of its relevant assets, on written notice, provided the assignee assumes all obligations. Any other purported assignment is void.
• Subcontracting. We may use subcontractors and sub-processors to perform the service, and remain responsible for their performance.
• Force majeure. Neither party is liable for delay or failure to perform (other than payment obligations) caused by events beyond its reasonable control, including natural disasters, war, terrorism, civil unrest, labor disputes, government action, pandemics, failures of the internet or of third-party services or utilities, or denial-of-service attacks, provided it uses reasonable efforts to mitigate the effect.
• Independent contractors. The parties are independent contractors. The Agreement creates no partnership, joint venture, agency, or employment relationship.
• No third-party beneficiaries. The Agreement benefits only the parties and their permitted successors and assigns, except that our affiliates, officers, and staff may enforce the Customer's indemnity.
• Severability. If a provision is held invalid or unenforceable, it is modified to the minimum extent necessary to make it enforceable, and the rest of the Agreement remains in effect.
• Waiver. A failure or delay in enforcing a provision is not a waiver of it, and a waiver of one breach is not a waiver of any other. Waivers must be in writing.
• Entire agreement. The Agreement (the Order Form, the DPA, these Terms, and the Privacy Policy) is the entire agreement between the parties about the service and supersedes all prior or contemporaneous proposals, representations, and agreements about it. Terms on a Customer purchase order or similar document have no effect.
• Electronic form. The Agreement may be accepted electronically, and electronic signatures and records are binding. Copies of signed documents are as valid as originals.
• Language. These Terms are written in English. If we provide a translation, the English version controls in case of conflict, unless the law of the Customer's country requires otherwise. For Customers contracting with our Turkish company, a Turkish version is available on request.
• Export compliance. Each party will comply with applicable export-control and sanctions laws in connection with the service.
• Government users. If the Customer is a government body, additional terms may apply and must be agreed in the Order Form.

Questions about these Terms, notices, opt-outs, and security reports: info@cozmond.com. Postal addresses for both companies are in "Who you are contracting with".